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Please review our terms of service below. By booking work with the Really Handy Co. it is assumed that you have read and are agreed to these terms.
Materials – basic fixing materials are supplied free of charge and include screws, wall plugs, silicone, powder filler, abrasives and adhesives. Where additional materials such as wood or paint or specialised fixings need to be purchased, costs will be passed back to you inclusive of any discounts we obtain on your behalf. Any time spent collecting additional materials will be charged at our basic hourly rate.
Labour Charges – please click here
Quotes and Estimates – as much as possible we will provide you with an estimate of costs for your project when requested. On larger projects (at least a days work) we can provide free fixed quotes on request, as this will usually require an assessment visit prodependent on location and time availability.
Project description – please be as full as possible in the description of the work needed and highlight any known problems or ongoing issues – where possible upload photos using the facility provided.
Working at height and other hazardous situations – we only work at height where we can do so safely we do not work off ladders above the first floor (exterior) and do not carry equipment to do so. On jobs where needed we will help organise a scaffold or platform via a hire co. We rely on you to inform us of any hazards in your property, such as the presenece of asbestos, which may compromise the health and safety of our operative
Parking – please ensure that there is reasonable provision is made for parking. If there is a parking restriction please provide a permit. If paid parking is necessary then these costs will be added to the invoice. Congestion charges may also need to be added in central London.
Waste Disposal – unfortunately due to licensing requirements and very high disposal costs we don’t offer rubbish removal – where waste can’t be disposed of with domestic refuse you will need to make separate arrangements – we can advise on disposal and will break down rubbish to help with bagging.
Cancellations – for scheduled work please give 48 hrs notice of cancellation (unless booked less in advance). We reserve the right to charge cancellation fees if the above prior notification isn’t provided. This is because booking slots cannot be substituted at the last minute which on past occasions has generated significant trading losses. Please call if you need to cancel (leave a voice-mail if you don’t receive an immediate response) – texts and emails cannot always be reviewed at short notice and will not be considered unless we reply outside the notice period. Cancellation charges will be at least 50{3e1ace64bb52abf85e76cb337faf5fa180d6ac45f6146aa0c07ecfe3758cea47} of the value of the length of the rough booking slot and will not be less than the first hour minimum if cancelled on arrival. Applicable cancellation fees will be supplied on request when the booking is made. Cancellation fees will also be applied where the works cannot be carried out because of inaccurate or incomplete details, customer no-shows, where there are safety, access or other practical issues. Where materials are collected for cancelled work, the goods will be returned final fees will reflect the above minimums and time spent collecting and returning goods. We will consider reasonable mitigating circumstances and appreciate that cancellations are sometimes unavoidable.
Non-local Callouts – where significant travel is involved outside of the locations listed as served we may add a mileage fee, particularly on short bookings. We will let you know if this is applicable and how much it will be when you make the booking.